EXIN SIAMP VALID PRACTICE MATERIALS - SIAMP RELIABLE STUDY MATERIALS

EXIN SIAMP Valid Practice Materials - SIAMP Reliable Study Materials

EXIN SIAMP Valid Practice Materials - SIAMP Reliable Study Materials

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EXIN SIAMP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 2
  • Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 3
  • Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 4
  • SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5
  • Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

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EXIN SIAM Professional Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?

  • A. Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.
  • B. Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding
  • C. Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature
  • D. Review the incident history for current service providers and prioritize transition based onthe volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion

Answer: A

Explanation:
* Onboarding Challenges:
* Onboarding multiple existing and new service providers with varying levels of maturity and different services.
* Standard Onboarding Approach:
* Creating a standard onboarding approach ensures consistency and clarity in the onboarding process.
* This approach provides a structured methodology that can be applied uniformly, ensuring that all service providers meet the required standards.
* Application Based on Contract Timelines:
* Applying the standard approach as contracts are renewed, created, or extended ensures that the onboarding process aligns with contractual timelines and avoids disruption.
* This phased approach allows for manageable and controlled onboarding.
* Service Criticality and Impact Assessment:
* Prioritizing onboarding based on service criticality and impact assessment ensures that the most critical services are onboarded first.
* This prioritization minimizes risk and ensures that the most important services are stable and well-integrated.
* Benefits:
* A structured and prioritized onboarding process ensures a smoother transition, better integration, and reduced risk of service disruption.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Onboarding and Transitioning
* ITIL 4: Drive Stakeholder Value (DSV), Section on Onboarding and Offboarding


NEW QUESTION # 27
SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.
-hosting
-networks
-application development and support
-desktop and laptop support
In order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possible It is clear that there is a single structure needed for the service integrator contract.
Which contract structure is the most appropriate for ZYX?

  • A. Adopt custom structures for each service provider contract
  • B. Adopt a single structure for the service provider contracts.
  • C. Adopt the same structure for the service provider contracts
  • D. Adopt a few different structures for the service provider contracts

Answer: B

Explanation:
* Contract Structure Importance:A single contract structure ensures consistency, simplifies
* management, and reduces complexity. This aligns with the CEO's goal of minimizing costs for the service integrator.
* Multiple Providers:Using two providers for each service type necessitates clear and consistent contract terms to avoid confusion and ensure all providers operate under the same expectations and guidelines.
* Consistency and Simplicity:A single structure across all service provider contracts ensures that all providers are subject to the same terms and conditions, making it easier for the service integrator to manage and enforce contracts.
* Cost Management:Consistent contract structures streamline administration, reduce legal costs, and simplify the integration process, contributing to lower overall costs for the service integrator.
* Avoiding Customization:Customizing contracts for each provider increases complexity and administrative overhead, which can lead to higher costs and potential inconsistencies in service delivery.
* Conclusion:Adopting a single contract structure for all service providers is the most appropriate approach for ZYX, ensuring consistency, reducing complexity, and aligning with the CEO's objective of cost minimization.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Contract Management
* SIAM Professional Body of Knowledge (BoK), Governance and Contract Structure Sections


NEW QUESTION # 28
ZYX decides to go with SIAMRUS as the service integrator.
The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model What is the best approach that should be taken to ensure success with organizational change management (OCM)?

  • A. ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem
  • B. a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX
  • C. ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior
  • D. As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.

Answer: D

Explanation:
Introduction:
* Organizational Change Management (OCM) is critical in transitioning to a SIAM model.
* Effective OCM ensures that individuals, teams, and organizations move from their current state to a desired future state.
Analyzing the Options:
* Option A:
* Suggests enforcing a rigid governance structure from the onset.
* While governance is important, starting with a rigid structure may not address underlying cultural and behavioral issues effectively.
* Option B:
* Proposes that SIAMRUS, holding primary responsibility for OCM, should engage in ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) activities from the Discovery and Strategy stage.
* This proactive approach addresses organizational uncertainties early and helps build a foundation for change.


NEW QUESTION # 29
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO
What action should the service integrator take?

  • A. There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .
  • B. Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.
  • C. Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract
  • D. Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

Answer: C

Explanation:
* Context Understanding:NETSCO is meeting its service levels but not engaging collaboratively with other service providers. This lack of engagement can impact the overall effectiveness of the SIAM model, which relies on collaborative effort and shared goals.
* Cultural Engagement Importance:SIAM emphasizes not just meeting service levels but also fostering a collaborative culture among service providers. This helps in creating a cohesive and integrated service environment.
* Initial Steps:Doing nothing immediately may allow the problem to persist and worsen, as cultural engagement is critical from the start.
* Direct Discussion:Holding a meeting with NETSCO provides a direct approach to understand their perspective, identify reasons for their lack of engagement, and reinforce the importance of cultural elements outlined in the collaboration agreement.
* Service Provider Forum:While reinforcing the need for positive cultural engagement in a service provider forum can help, it may not address specific issues with NETSCO effectively.
* Contractual Compliance:Even though NETSCO is meeting contractual service levels, the service
* integrator has a role in ensuring that all aspects of the agreement, including cultural engagement, are fulfilled.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Collaboration and Cooperation
* SIAM Professional Body of Knowledge (BoK), Governance and Cultural Integration Sections


NEW QUESTION # 30
-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

  • A. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
  • B. All service providers use their own toolsets and integration will be achieved through re-keying
  • C. All service providers use the OUTSCO toolset within six months after transitioning to SIAM
  • D. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset

Answer: D

Explanation:
* Tooling Strategy Requirements:The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
* Service Integrator's Role:OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
* Cost-Effective Integration:Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
* Unified Toolset Benefits:
* Consistency:Using a common toolset ensures consistent processes and reporting across all service providers.
* Data Integrity:A single toolset minimizes the risk of data loss or corruption during integrations.
* Efficiency:It enhances efficiency in incident, problem, and change management processes.
* Alternative Options:
* Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
* Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
* Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management
* SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections


NEW QUESTION # 31
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